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The 4 mental activities of a good listener

good listeners regularly engage in four mental activities, each geared to the oral discourse and taking place concurrently with that oral discourse.” Those four processes are:

  1. The listener thinks ahead of the talker, trying to anticipate what the oral discourse is leading to and what conclusions will be drawn from the words spoken at the moment.
  2. The listener weighs the evidence used by the talker to support the points that he makes. “Is this evidence valid?” the listener asks himself. “Is it the complete evidence?”
  3. Periodically the listener reviews and mentally summarizes the points of the talk completed thus far.
  4. Throughout the talk, the listener “listens between the lines” in search of meaning that is not necessarily put into spoken words. He pays attention to nonverbal communication (facial expressions, gestures, tone of voice) to see if it adds meaning to the spoken words. He asks himself, “Is the talker purposely skirting some area of the subject? Why is he doing so?”

via Harvard Business Review

1 day ago

November 6, 2009
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Daniel Pink on the surprising science of motivation

“A task that requires mechanical skill, bonuses worked as expected, the higher the reward the higher the performance”

“A task that requires rudimentary cognitive skill a larger incentive led to poorer performance”

D. Ariely, U. Gneezy, G. Lowenstein, & N. Mazar, Federal Reserve Bank of Boston Working Paper no. 05-11, July 2005; NY Times, 10 Nov. 08

3 days ago

November 4, 2009
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Basics Of Social Media ROI

via @thebrandbuilder

3 days ago

November 4, 2009
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Really funny parody: The Social Media Guru

3 weeks ago

October 15, 2009
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Social Media Count

Nice little flash app showing how active & dynamic the Social Web is.

via @garyhayes

3 weeks ago

October 14, 2009
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Gender Balance on Social Networking Sites

Via Information is Beautiful

1 month ago

October 4, 2009
link Have a Facebook Page? Post on Tuesdays

Is every Tuesday Fat Tuesday for marketers on Facebook? According to new data from social media services provider ViTrue, that’s the day of the week when click-through rates are highest on content posted on the walls of brand pages on Facebook, at 9.89%.

1 month ago

September 14, 2009
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Eye Candy IS A Critical Business Requirement

2 months ago

August 24, 2009
link The top seven social networking sites for kids

a round up of the coolest sites and virtual worlds for children:

ClubPenguin.com (28 million users)
Five years ago, if someone said that penguins would soon be taking over the world, they’d be laughed all the way to the South Pole. But today, all the kids in the know use Club Penguin. When you sign up, you adopt an animated penguin to chat to friends, play games, explore, collect coins and even personalise your very own igloo. Waddle on!

Poptropica.com (76 million users)
Do you dream of travelling the world and having adventures? Poptropica could be the site for you. Your avatar moves from island to island, changing costumes and collecting a special medal every time you complete a quest.

Habbo.co.uk (135 million users)
Have you ever played Wobble Squabble? Or Battle Ball? Book a room at the biggest hotel on Earth, the Habbo, and give them a try. Use Habbo Chat to communicate with your friends and design your own space for them all to hang out.

Neopets.com (54 million users)
If you don’t have a pet but want one, or you have one but want more, you can adopt your own at Neopets. Use Neopoints to buy them food, accessories and toys and win more points by entering them into contests. Just don’t try and stroke your computer screen – it’s really not the same.

Stardoll.com (34 million users)
For hundreds of years, girls have played with dolls and dressed them up, from paper dolls to Barbie. So it’s no surprise that there is a site where you can adopt a doll and try new outfits, hairstyles and accessories. You can even give your favourite celebrities, such as Miley Cyrus and Avril Lavigne, a makeover.

MoshiMonsters.com (2 million users)
Why adopt a pet when you can have your very own monster? Your monster can roam the streets of Monstro City, solve daily puzzles to earn Rox currency, keep a Monster blog, and make friends (or terrorise) the other inhabitants.

FreeRealms.com (4 million users)
It’s only just launched, but Free Realms is already gaining a large following thanks to its addictive role playing missions. You can construct your own character, whether human or pixie, and talk to your friends on instant messaging as you play.

via @TimesOnline

2 months ago

August 24, 2009